BOOKING TERMS AND CONDITIONS
Reservations:
A valid credit or debit card is required to guarantee your reservation. The main guest must be over the age of 18. We accept Visa & Mastercard to guarantee the reservation. All bookings will require a pre-authorisation from a valid credit or debit card upon check-in. We accept Visa Credit or Debit & MasterCard only for pre-authorisations, no cash or cheque is accepted at any Walker&Williams hotel.
If you cannot meet the check-in requirements and are denied entry to the hotel, full charges will still be applied to the card used to secure the reservation.
Check-in: Check-in time is from 3 p.m. If you are in need of an earlier check-in don’t hesitate to get in touch with the hotel reception directly to arrange this. If you book a last-minute booking and book on your arrival day, check-in will be 4 pm.
Check-Out: Standard check-out time by 11 a.m. Late check-out up to 1 p.m. is available at £30, subject to availability. Add this to your booking or contact the hotel directly to arrange this.
Baby Requirements: Cots are available, subject to availability. Please check with the hotel prior to arrival.
Special Requests: All special requests will be noted on the booking. We will try our best to fulfil all requests however, these cannot be guaranteed.
Third-Party Reservations: Bookings made through third-party companies for our hotel, must be cancelled or amended through the same agency or website they have been booked. We will only accept cancellations or amendments for bookings made directly with us. Terms will often differ from third-party booking companies to ours directly, any questions regarding their terms should be addressed with the agency or website you booked through. We do not accept third-party commission payments for bookings made through our website.
Security: Only guests with a reservation are allowed access to the apartments after 10 p.m. Please note that all your personal belongings are your responsibility. We operate CCTV recording in public areas and corridors for your safety and security.
Best Price Guarantee: www.thehotelchester.co.uk will always be the best place to find the most competitive booking rates, special offers and flexible terms for our apartments. In the unlikely event you find a lower rate for the same apartment, on the same arrival and departure dates, with the same booking terms, within 24 hours of our quote or making your reservation, we will refund you the difference and match the rate. We will price match only if you haven’t yet booked. To demonstrate the price you have seen, we will need a screen-shot with the date / time visible. A valid rate submission must be found on a publicly available channel or source without pre-qualification or membership necessary for entitlement to the rate. Occasional promotional offers made through closed user groups are unlikely to be better than thehotelchester.co.uk and will not qualify against our best rate guarantee. Please contact the hotel directly to claim.
Published Rates: All rates are per apartment per night, subject to availability set at the current rate.
Reselling of your booking: Reselling of your booking: Walker&Williams operates a strict no re-sell policy, if we identify bookings where an apartment is being resold through unauthorised channels, we reserve the right to cancel the reservation. No refunds will be given and cancellation charges will apply in the event of lost revenue.
Bookings via Alternative Travel Websites: If guests book through any website other than www.thehotelchester.co.uk, please refer to your confirmation from them with regards to any specific terms and conditions of your reservation.
Payments:
Published Rates: All rates are per apartment per night, subject to availability set at the current rate.
Cash Payments: All Walker&Williams hotels are cashless, we accept payments via Visa Debit, Visa Credit, MasterCard, Apple Pay, Google Pay and contactless cards
Contactless cards, Apple and Google Pay are accepted at the hotel for incidentals. Please note that there is a limit of £100 for contactless, Apple and Google Pay
Gift Vouchers: Full payment is taken at the time of purchase and deems the voucher to be non-refundable. Vouchers are valid for 12 months from the date of purchase. To make a booking, please contact the hotel directly on 0800 246 1100 or via email at reception@thehotelchester.co.uk. You will require your voucher number to proceed with the booking. The voucher can be used for full or partial payment of a Walker&Williams Hotel and any additional packages. Cancellation policies on your reservation will depend on the rate you opt to book and will be stated at the time of booking. The physical voucher will be required to be presented on arrival at the hotel. The voucher can not be exchanged for cash. No change will be provided. All gift vouchers and relative stays are subject to the individual hotels terms and conditions.
Cancellation Policy:
Cancellation: Our cancellation policy is upto 7 days prior to arrival.
Promotional Discounted Offers: All promotional offers are non-cancellable, non-amendable and non-refundable. We reserve the right to amend or withdraw any offers as appropriate without prior notice. Bookings made would be honoured in full after any such change or withdrawal
No Shows: In case of a no show, the apartment will be charged as per the rate at the time of booking to the card that was used to guarantee the reservation.
Walker&Williams Hotels reserves the right to cancel your reservation at any time with immediate effect if – payments for reservations have not been made within the agreed time frames. Or you break the contract in any way.
We also may cancel your reservation in the event of severe weather conditions, acts of terrorism, fire, flooding, power failure, emergency evacuation, or other circumstances beyond our control. In the event of such a cancellation, we will endeavour to contact you in advance and advise you of alternative options.
Over-booking: In the unlikely event that we are not able to accommodate your booking on the night of arrival, we will find alternative accommodation and ensure that you are charged no more than the original rate booked. Any difference will be covered by Walker&Williams Hotels for your inconvenience.
Optional extras: These will automatically be charged at the time of booking if you opt to book at a non-refundable rate. This also becomes non-refundable. Cancellations of optional extras can be cancelled more than 7 days prior to arrival, room terms and conditions are separate and can be found on your confirmation.
Hotel Information and Terms:
Luggage Store: We will store your luggage prior to arrival and after departure. Any luggage stored is left at your own risk.
Lost Property: Any property left behind by guests will be stored as per our procedure. Food and drink items are discarded.
Smoking: All public areas and apartments are Non-Smoking and a minimum fine of £150 will be automatically charged for fumigation to the card used to secure the booking.
Noise: Guests causing a nuisance to other guests will be asked to vacate their apartments.
Damage: In the event of malicious, wilful or negligence of room or other property damage, Walker&Williams Hotels will charge the amount of any loss sustained, including business interruption losses to the credit/debit card of the registered customer. Where payment by the customer was made by means other than a credit/debit card, Walker&Williams Hotels will pursue the matter through civil courts.
Website Use Terms and Conditions:
This site is provided to you by Walker&Williams Hotels. The use of this site is subject to the following terms and conditions. Walker&Williams Hotels may change or amend these terms and conditions from time to time. The use of the site is conditional on your acceptance of these current terms and conditions.
Materials contained on this website are the copyright of Walker&Williams Hotels, Walker&Williams Hotels business partners or others. You may download and/or use the materials contained on this site for your own private use for non-commercial purposes. Materials contained herein may not be copied, reproduced, published, distributed, downloaded, changed, amended, reused, re-posted or otherwise used in any form without the express written consent of Walker&Williams Hotels. Gathering and reproducing materials and prices from this site by the use of spiders or other mechanisms is not permitted without express written consent from Walker&Williams Hotels.
The trademarks used on this site are the trademarks or registered trademarks owned by Walker&Williams Hotels or its associated companies unless otherwise acknowledged.
Walker&Williams Hotels will pursue the unauthorised use of its intellectual property rights to the fullest extent allowed by law.
Walker&Williams Hotels use reasonable endeavour to ensure that the material contained on this site is correct and accurate, and all material is published in good faith. Walker&Williams Hotels shall not be liable for any direct, indirect or consequential losses or damages arising out of the use of this website or any errors, inaccuracies or omissions in the material or information provided.
Walker&Williams Hotels accepts no liability for any information, notices, or advertisements submitted by others to this website.
Any material submitted by you to this site shall not be regarded as confidential and Walker&Williams Hotels may use it in any way including copying, modifying and publication in any medium. Walker&Williams Hotels shall have no obligation to compensate you for use of such material.
In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the viewing, use of performance of this website or it’s contents.
All users are advised to check all details of the advertisement carefully before entering into any agreements of any kind. If in doubt, please seek legal advice.
Walker&Williams Hotels reserve the right, without notice, to amend the specifications of products and services presented on the site and to discontinue any product or service.
Whilst Walker&Williams Hotels endeavours to ensure that all details are correct at all times, we cannot guarantee its complete accuracy.