Terms & Conditions


A valid credit or debit card is required to guarantee your reservation. The main guest must be over the age of 18. We accept Visa & Mastercard to guarantee the reservation. All bookings will require a pre-authorisation from a valid credit or debit card upon check-in. We accept Visa Credit or Debit & MasterCard only for pre-authorisations, no cash or cheque is accepted at any Walker&Williams hotel.

If you cannot meet the check-in requirements and are denied entry to the hotel, full charges will still be applied to the card used to secure the reservation.

Check-in: Check-in time is from 3 p.m. If you are in need of an earlier check-in don’t hesitate to get in touch with the hotel reception directly to arrange this. If you book a last-minute booking and book on your arrival day, check-in will be 4 pm. 

Check-Out: Standard check-out time by 11 a.m. Late check-out up to 1 p.m. is available at £30, subject to availability. Add this to your booking or contact the hotel directly to arrange this.

Baby Requirements: Cots are available, subject to availability. Please check with the hotel prior to arrival.

Special Requests: All special requests will be noted on the booking. We will try our best to fulfil all requests however, these cannot be guaranteed.

Third-Party Reservations: Bookings made through third-party companies for our hotel, must be cancelled or amended through the same agency or website they have been booked. We will only accept cancellations or amendments for bookings made directly with us. Terms will often differ from third-party booking companies to ours directly, any questions regarding their terms should be addressed with the agency or website you booked through. We do not accept third-party commission payments for bookings made through our website. 

Security: Only guests with a reservation are allowed access to the apartments after 10 p.m. Please note that all your personal belongings are your responsibility. We operate CCTV recording in public areas and corridors for your safety and security.


Best Price Guarantee: www.thehotelchester.co.uk will always be the best place to find the most competitive booking rates, special offers and flexible terms for our apartments. In the unlikely event you find a lower rate for the same apartment, on the same arrival and departure dates, with the same booking terms, within 24 hours of our quote or making your reservation, we will refund you the difference and match the rate. We will price match only if you haven’t yet booked. To demonstrate the price you have seen, we will need a screen-shot with the date / time visible. A valid rate submission must be found on a publicly available channel or source without pre-qualification or membership necessary for entitlement to the rate. Occasional promotional offers made through closed user groups are unlikely to be better than thehotelchester.co.uk and will not qualify against our best rate guarantee. Please contact the hotel directly to claim.

Published Rates: All rates are per apartment per night, subject to availability set at the current rate. 

Reselling of your booking: Reselling of your booking: Walker&Williams operates a strict no re-sell policy, if we identify bookings where an apartment is being resold through unauthorised channels, we reserve the right to cancel the reservation. No refunds will be given and cancellation charges will apply in the event of lost revenue.

Bookings via Alternative Travel Websites: If guests book through any website other than www.thehotelchester.co.uk, please refer to your confirmation from them with regards to any specific terms and conditions of your reservation.


Published Rates: All rates are per apartment per night, subject to availability set at the current rate. 

Cash Payments: All Walker&Williams hotels are cashless, we accept payments via Visa Debit, Visa Credit, MasterCard, Apple Pay, Google Pay and contactless cards

Contactless cards, Apple and Google Pay are accepted at the hotel for incidentals. Please note that there is a limit of £100 for contactless, Apple and Google Pay

Gift Vouchers: Full payment is taken at the time of purchase and deems the voucher to be non-refundable. Vouchers are valid for 12 months from the date of purchase. To make a booking, please contact the hotel directly on 0800 246 1100 or via email at reception@thehotelchester.co.uk. You will require your voucher number to proceed with the booking. The voucher can be used for full or partial payment of a Walker&Williams Hotel and any additional packages. Cancellation policies on your reservation will depend on the rate you opt to book and will be stated at the time of booking. The physical voucher will be required to be presented on arrival at the hotel. The voucher can not be exchanged for cash. No change will be provided. All gift vouchers and relative stays are subject to the individual hotels terms and conditions.


Cancellation: Our cancellation policy is upto 7 days prior to arrival.


Promotional Discounted Offers: All promotional offers are non-cancellable, non-amendable and non-refundable. We reserve the right to amend or withdraw any offers as appropriate without prior notice. Bookings made would be honoured in full after any such change or withdrawal

No Shows: In case of a no show, the apartment will be charged as per the rate at the time of booking to the card that was used to guarantee the reservation.

Walker&Williams Hotels reserves the right to cancel your reservation at any time with immediate effect if – payments for reservations have not been made within the agreed time frames. Or you break the contract in any way.

We also may cancel your reservation in the event of severe weather conditions, acts of terrorism, fire, flooding, power failure, emergency evacuation, or other circumstances beyond our control. In the event of such a cancellation, we will endeavour to contact you in advance and advise you of alternative options.

Over-booking: In the unlikely event that we are not able to accommodate your booking on the night of arrival, we will find alternative accommodation and ensure that you are charged no more than the original rate booked. Any difference will be covered by Walker&Williams Hotels for your inconvenience.

Optional extras: These will automatically be charged at the time of booking if you opt to book at a non-refundable rate. This also becomes non-refundable. Cancellations of optional extras can be cancelled more than 7 days prior to arrival, room terms and conditions are separate and can be found on your confirmation.


Luggage Store: We will store your luggage prior to arrival and after departure. Any luggage stored is left at your own risk.

Lost Property: Any property left behind by guests will be stored as per our procedure. Food and drink items are discarded.

Smoking: All public areas and apartments are Non-Smoking and a minimum fine of £150 will be automatically charged for fumigation to the card used to secure the booking.

Noise: Guests causing a nuisance to other guests will be asked to vacate their apartments.

Damage: In the event of malicious, wilful or negligence of room or other property damage, Walker&Williams Hotels will charge the amount of any loss sustained, including business interruption losses to the credit/debit card of the registered customer. Where payment by the customer was made by means other than a credit/debit card, Walker&Williams Hotels will pursue the matter through civil courts.



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